I am fortunate to work in an environment where a variety of subject matter experts from many different disciplines interact on a daily basis. Each of those individuals comes with significant personal and professional experiences, and their considerable training and education in a particular discipline usually…
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Risk share by definition means that each party puts something at risk. Oftentimes in the life-science industry there is one-sided risk and not a lot of sharing. Many companies try and establish standardized processes for risk sharing just to find out that study-specific nuances prevent…
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Business InsightsSite Materials & Logistics
3 Keys to Service Excellence and Customer Satisfaction
by Hope Cullenby Hope CullenService organizations are more aware than ever of the cost of replacing an unhappy customer. We’ve all seen the statistics, an unhappy customer will, on average, tell 10 others about their unsatisfactory experience. In today’s competitive environment, it’s more important than ever to work continuously on making…
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Business InsightsLife-Science Events
Meet Women Who Rule in the Bio World
by Hope Cullenby Hope CullenThe Chicago Chapter of Women in Bio (WIB) held its inaugural event honoring Women’s History Month on March 13, 2014, uniting a contingent of influential women in the industry. Organized by WIB volunteers, including me and Emily Miao, the event took place at the Gleacher Center…
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One topic that I am asked about with some regularity is leadership. Within that topic, the subject of effective teams is a popular discussion. Therefore, it seems appropriate to devote a little time and space to the question: What makes an effective team? As a…