This privacy policy describes how Imperial Clinical Research Services, LLC. (“Imperial,” “we,” “us,” “our”) collects and uses the personal information you provide on our websites: www.imperialcrs.com, www.imperialmarketplace.com, and www.morethanprint.com. Imperial’s primary mission is to increase awareness about and facilitate participation in, clinical trials related to the development of investigational drugs and therapies. Individuals entrust us with information of a personal and confidential nature, so we have adopted this Privacy Policy (“Policy”) to inform you about our practices in collecting, using, and protecting such information. The Policy explains in general terms how we seek to comply with data privacy laws and regulations, including, but not limited to, national laws.
This Policy applies to any personally identifiable information about you (“Personal Information”) that you may provide to Imperial when:
At various locations on our site, and during our business practice, we ask you for information that will allow us to provide you with information that is targeted specifically to you. We collect information in the following ways:
You will be asked to provide personal information if you are interested in (a) Downloading our online content; (b) Requesting communications regarding new blog postings (c) An employment opportunity at Imperial. An application made by you will require your resume or curriculum vitae to be submitted, or (d) Using a “Contact Us” form to request assistance with your enquiry. The type of personal information requested from you will be based on your area of interest and may include any or all of the following: your name, email address, business title, company name, address, and contact numbers.
We will retain your information for as long as your account is active or as needed to provide you services. You may remove your information from our contact list by sending an email with “Unsubscribe” in the subject line to privacy@imperialcrs.com. Please note that we may retain and use your information as necessary to comply with our legal obligations, when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or similar legal process served on our website, resolve disputes, and enforce our agreements.
We will share your Personal Information with third parties only in the ways that are described in this privacy statement or unless you expressly opt in to such sharing.
We may provide your information with third-party service providers (e.g., freight and logistic providers), or data partners who are contractually bound to handle your information confidentially and are prohibited from disclosing your information to others.
In certain situations, Imperial may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
When you contact Imperial, you indicate your consent for Imperial to store your Personal Information in our database and contact by various means, including telephone, email, and postal mail. In addition, Imperial may contact you periodically when we have provided new functionality to our website, so that you may take advantage of the new services. If you receive a text message from us and would like to discontinue such messages, you may reply with the word “STOP.” Providing a telephone number constitutes your consent for Imperial to contact you at that number for the purposes outlined in this Policy.
Imperial uses cookies, which are pieces of information that our web server sends to your computer when you access our website. Our Content Management System uses session cookies upon your arrival at our website to provide additional functionality. Imperial also uses Google Analytics to collect information about how many visitors we get, where they come from, and how they use our website. The results help us to improve the services offered.
By continuing your use of Imperial’s website, you accept the use of cookies in accordance with the purposes described in this Notice. If you do not wish to accept the cookies, please do not use this website. You may manage cookies at any time through your browser settings. To find out how to manage cookies, visit www.aboutcookies.org then select “How to Control/Delete Cookies” and follow the instructions for your browser.
Our website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
We maintain information security safeguards to protect your Personal Information. We protect any Personal Information you provide using encryption, and utilize firewalls to protect our computer network from hackers. We take reasonable steps designed to prevent unauthorized access, use and alteration of Personal Information, but cannot guarantee the security of such information.
When applicable, we require you to select a username and password. To minimize the chance that someone can guess your password, we require passwords with a minimum length of 8 characters, including numbers and upper and lower case letters. Please note that no method of transmission over the internet, or method of electronic storage, is 100 percent secure. Therefore, we cannot guarantee its absolute security.
In jurisdictions with data protection laws, we will ensure that individuals can exercise all relevant informational rights regarding their Personal Information we process, including the rights of access and correction, to prevent direct marketing, block processing, and erase data.
Our website includes links to other websites (including but not limited to Facebook and Twitter) whose privacy practices may differ from those of Imperial. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Imperial expressly reserves the right to transfer its database of information to another legal entity as part of any sale or merger of Imperial, Inc. with that entity. Any entity acquiring Imperial’s data assets will do so with the express, written commitment to use the data only for authorized purposes, and only if the entity maintains a similar level of privacy and information security protection. You will be notified via email or notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Imperial acknowledges the individual’s right to access their personal data. All communications, queries, requests to exercise informational rights (e.g., access to data), or complaints should be addressed:
Imperial complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and to the rights of EU and UK individuals as set forth by the U.S. Department of Commerce. Imperial has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework program Principles (EU-U.S. DPF Principles) and the UK Extension to the EU-U.S. DPF, and to the rights of EU and UK individuals with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
With respect to personal data received or transferred pursuant to the EU-U.S. Data Privacy Framework, Imperial is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.
Imperial is responsible for the processing of personal data it receives under the EU-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. DPF, and to the rights of EU and UK individuals, and subsequently transfers to a third party acting as an agent on its behalf. Imperial complies with the EU-U.S. Data Privacy Framework for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
Imperial currently does not share data with non-agent third parties or permit that information to be used for purposes other than that for which it was provided. If that practice should change, we will update this policy accordingly and provide individuals with a choice as to how their data is shared.
Pursuant to the EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. DPF, and to the rights of EU and UK individuals, individuals have the right to access their personal data to inspect, correct, or delete inaccurate information. Individuals wishing to exercise this right may do so by the following means:
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@imperialcrs.com
With respect to personal data received or transferred pursuant to the EU-U.S. Data Privacy Framework, Imperial is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, Imperial may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the EU-U.S. Data Privacy Framework, Imperial commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our EU-U.S. Data Privacy Framework should first contact Imperial utilizing one of the following methods:
In compliance with the EU-U.S. Data Privacy Framework program’s Principles, Imperial commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union individuals with DPF inquiries or complaints should first contact:
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Imperial commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF should first contact Imperial utilizing one of the following methods:
Imperial has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
We regularly review our Policy to ensure that it provides an appropriate level of protection for your Personal Information. From time to time, we may make changes to our Policy to keep it current with industry standards and as required by law. We will post the date of the most recent revisions on this page. Please check back here periodically to make sure that you are current and up to date on our Policy. Please keep in mind that your use of our website means that you accept our Privacy and Security Policy.
Effective Date: November 10, 2023
