What We Do

Imperial’s services take on every one of your study's challenges, from study startup and site technology support to reclamation and disposition, and everything in between. Your goals are ours, and that means your study is in the right hands.

Study and Site Materials

Site tools and materials for study management, data collection, and patient engagement have long been an Imperial specialty. With the creative team and the printing operation at a single company, you will experience streamlined precision unavailable elsewhere. And we are experts at crossing the finish line: We create, print, fulfill, and distribute more than 50,000 shipments annually into over 100 countries for our clients. 

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Clinical Translation Management

Our team provides translation services into more than 130 languages and dialects. Translators are vetted, in-country, experienced professionals, ensuring the highest quality and accurate translations. Excellence is our passion: Imperial Translation Services’ quality management system is certified to the ISO 9001:2015 standard.

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Ancillary Supplies and Equipment

We do more than procure – our team manages expiry, technology programming, repackaging, and all related activities to maximize protocol compliance. Working hand in hand with your teams, we research the most effective in-country solutions for your study.  And we specialize in getting your supplies and equipment to their destination, including countries that are international red-tape challenges.

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Patient Engagement

Imperial gives you evidence-based global support services for subject recruitment and retention based on decades of experience. Our award-winning creative services, messaging, and solutions are proven to drive study interest and obtain results in the patient, caregiver, and medical communities.

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Process

Below are additional details of the specific areas where Imperial will help with your trial.

We utilize 40+ years of clinical trial experience to review your study’s protocol. We look at target areas, patient populations and demographics, along with the protocol’s unique attributes and requirements. A comprehensive study-specific plan is derived that meets your unique ancillary supply and equipment needs. Startup services include:

  • Budget management
  • Investigator meeting supplies and materials
  • High-quality translation services
  • Physician, site, and patient engagement materials
  • Supply procurement
  • Supplies delivery
  • Equipment calibration compliance
  • Storage and global allocation as needed by sites
  • Labeling and packaging
  • Kitting
  • Site staff training

Cutting through international red tape is our specialty. We get your supplies to their global destinations on time through exclusive digital platforms and resources to stay on top of ever-changing compliance regulations, including:

  • Customs
  • VAT
  • Duties
  • Sales tax compliance
  • Licensing for medical devices, textiles, dangerous goods
  • Reporting on improvement
  • Importer of record services

Our highly skilled project managers will help you keep your study on track with ongoing evaluations to anticipate future requirements. We are also skilled at stepping anywhere into your timeline for rescue situations. We specialize in patient recruitment, even when your study is not meeting enrollment. And we’re the best at procuring the right supplies and getting them to their international destinations. Management services include:

  • Sunshine Act reporting
  • Regulatory reporting
  • Inventory management
  • Supply and resupply
  • Equipment maintenance, repair, and demand planning

Our team will help you wrap up all details and materials, including documentation, reporting, products, accountability, inventories, and review. Our expertise includes:

  • Legal compliance
  • Returns
  • Resale
  • Reconciliation
  • Store and reuse
  • Tax qualifying donations
  • Confidential disposal/destruction
  • Distribution of final patient data to sites