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Author

Hope Cullen

Hope Cullen

Hope is director of project operations, Imperial Clinical Research Services. She has been with Imperial since 2007, and started as a project manager. In her current role, she leads a team of 11 project managers and coordinators to provide production, procurement, assembly, and logistics services for client study materials in support of global clinical trials. She also oversees client interaction, workload management, work processes and improvements, and revenue growth through customer service and relationship development efforts.

    Clinical Trial Project Manager
    Business Insights

    What makes an effective clinical trial project manager?

    by Hope Cullen April 29, 2025
    written by Hope Cullen

    Effective clinical trial project managers do more than just keep tasks on schedule; they play a crucial role in ensuring project success and operational efficiency. Organizations that adopt project management practices achieve a 92% success rate in meeting their project goals and experience 28 times less financial waste than those without proven methodologies.1 Skilled project managers are essential for controlling costs, meeting deadlines, and ultimately ensuring the overall success of a clinical study.

    The estimated mean cost of developing a new drug from 2000 to 2018 was $172.7 million (2018 dollars). That price tag increased to $515.8 million when the cost of failures was included, and to $879.3 million when both drug development failure and capital costs were included. Clinical trials comprised the largest portion of overall drug development costs at $117.4 million, which accounted for about 68 percent of out-of-pocket R&D expenditures. 2,3

    One survey shows that for every $1 billion invested in a project, more than $122 million is wasted due to poor project performance.4 That’s a substantial 12 percent.

    Consider how that number impacts the clinical trial industry.

    What is a project manager?

    Being put in charge of a project does not necessarily make someone a project manager. Project management is not simply the practice of applying logic or common sense. A project manager should systematically apply specific knowledge, skills, tools, and techniques to project-based activities to meet project requirements.

    The project manager is the link between strategy and execution, which is a true strategic discipline. On the strategy side are stakeholders, champions, and business leaders, who communicate the vision and the objective. The clinical trial project manager must then bridge the gap between those strategists and the team members who are working to accomplish these goals. That link is the project manager’s main function.

    The Five Steps of Project Management

    There are different types of projects, and a clinical trial as a project is considered large-scale and complex. Clinical trials contain many components, such as study startup, recruitment, labs, investigational product, data, materials, and site management. These are actually considered sub-components and sub-projects within the clinical trial project as a whole, and they need to be fully managed with the same project management disciplines. There are five phases of project management: 5

    • Initiating: Define the project’s objectives, scope, and feasibility; identify stakeholders.
    • Planning: Establish and define the total scope of the project (including boundaries and deliverables to prevent scope creep), build timelines, identify potential risks, milestones, stakeholder management, and budgets. Planning is a significant portion of the project.
    • Executing: Acquire, develop, manage, and collaborate with teams, perform quality assurance, manage communications, engage stakeholders, and attain goals. Complete deliverables to achieve project goals.
    • Monitoring and controlling: Make adjustments along the way and determine if the project needs to be terminated, adjusted, or continued. Control project work, scope, schedule, cost, communications, and risk.
    • Closing: End the project using a formalized process. This could include a review or audit of how the project went and lessons learned.

    These process groups are the lifeblood of every project and the responsibility of the project manager.

    Proactive Clinical Trial Project Managers Are Key

    Some project managers are great employees, but were put in the role with no project management training and/or experience. Other project managers have some project management training and experience. They understand the basics of project management and the five process groups, but tend to have a reactive approach.

    One of the most common reasons clinical trials fail is inadequate project management.6

    clinical trial project managementProactive project managers have project management training and experience. They understand the five process groups and utilize them in all their projects in order to ensure appropriate project execution.

    These project managers also use all their skills, including interpersonal skills and project management tools and techniques, to proactively anticipate and handle project movements. They exercise foresight, make good decisions based on their experience and training, and communicate effectively with all parties at all stages of the project.

    An experienced clinical trial project manager with a sound skill set and process discipline can be the difference between project success and project failure. Clinical trials are a significant investment. Investing in the “right” project manager will almost surely reap dividends in trial execution.

    Effective Clinical Trial Project Managers

    Many proven tools exist for project management success, and these four are key:

    • Communication
      • Formalized communication plan
      • Listen and understand issues
    • Leadership
      • Motivate and influence team members
      • Empower others
    • Negotiation
    • Project management discipline
      • Project management organizational system
      • Analyze data
      • Manage risk
      • Continuous project management training

    The success of clinical trial project management relies on a combination of software tools, methodologies, and personal skills. And success relies on managing tasks, tracking progress, and facilitating team collaboration. Additional resources, such as project management certifications and informal ongoing project management training, can also significantly contribute to successful project outcomes.

    At Imperial, effective project management is the cornerstone of our business, and the client experience is a major part of the project manager’s responsibility. Accomplished project managers are essential for controlling costs, adhering to timelines, and ultimately ensuring the overall success of a clinical study.

    The information in this blog is taken, in part, from our second edition ebook Effective Project Management for Clinical Trials: A Business Approach. This ebook gives more detailed information and a closer look at effective clinical trial project management. It will be available for free download next month. Follow Imperial on LinkedIn for notifications of its release or visit our website.  You can also download our free project management ebook, tailored to ancillary supplies and equipment management Ancillary Supplies and Equipment for Clinical Trials: A Project Management Approach.

    Related Imperial blogs you may find interesting:

    https://www.imperialcrs.com/blog/business-insights/cros-secret-weapon

    https://www.imperialcrs.com/blog/business-insights/timeline-management-in-search-of-the-25th-hour

    References

    1 https://www.visual-planning.com/en/blog/project-management-statistics

    2JAMA Netw Open. 2024 Jun 28;7(6):e2415445. https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2820562

    3 https://aspe.hhs.gov/reports/drug-development

    4 PMI (2016). Pulse of the Profession: The High Cost of Low Performance https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2016.pdf

    5 PMBOK Guide, Seventh Edition. https://www.pmi.org/standards/pmbok

    6 https://cyntegrity.com/how-the-premortem-can-improve-the-success-of-clinical-trials

    April 29, 2025 0 comment
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  • Ancillary Trial Supplies and EquipmentSite Materials & Logistics

    Clinical Trial Kitting: Avoid Costly Pitfalls

    by Hope Cullen December 5, 2024
    by Hope Cullen December 5, 2024

    Clinical trial kits, which contain necessary items for site visits like sample tubes, labels, and instructions, all conveniently customized by trial and visit, are a staple of clinical trials. On the surface, putting the kits together might seem simple enough, but it’s not. Read on…

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  • Ancillary Trial Supplies and EquipmentBusiness InsightsSite Materials & Logistics

    Ancillary Supplies and Equipment: 3 Tips to Get it Under Control

    by Hope Cullen June 20, 2024
    by Hope Cullen June 20, 2024

    Ancillary supplies and equipment are fundamental parts of every clinical study. The entire process, from identifying and procuring protocol-compliant supplies and equipment to getting them to their international destinations is both a science and an art. But that’s really just the beginning. Monitoring and controlling…

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  • Business InsightsPatient EngagementStudy Site Management

    Asking Why Bolsters Clinical Trial Communication and Success

    by Hope Cullen October 24, 2023
    by Hope Cullen October 24, 2023

    Explore the importance of providing context for decisions in clinical trials to foster improved communication, trust, and success. “Why” seems to be at the center of what we do. Kids are always asking, “Why, Mom?” Lean Fundamentals teaches us the 5 Whys, and Simon Sinek…

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  • Clinical Trial Writing and DesignPatient EngagementSite Materials & Logistics

    Today’s Clinical Trials: Do Print Materials Still Pack a Punch?

    by Hope Cullen September 13, 2022
    by Hope Cullen September 13, 2022

    Even in this digital age, printed clinical trial materials remain popular and important tools for keeping sites and patients engaged. Clinical study sites rely on printed materials to gain local interest, and popular examples include: Posters Flyers Brochures Fact sheets These printed tools are designed…

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  • Business InsightsPatient Recruitment and Retention

    Site Motivation: A Key to Study Success

    by Hope Cullen September 25, 2019
    by Hope Cullen September 25, 2019

    Motivating clinical research sites is one of the most overlooked factors in the pharmaceutical research industry. Even when sponsors and CROs do acknowledge the issue, they are often at a loss for workable solutions. This is precisely the reason Imperial offers site surveys, interviews, and…

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  • Ancillary Trial Supplies and EquipmentBusiness Insights

    You Don’t Know if You Don’t Ask

    by Hope Cullen July 17, 2018
    by Hope Cullen July 17, 2018

    Paper and pencil are so passé. Technology is being used in all types of studies to collect patient data in a myriad of ways. But even the simplest piece of technology is not without its challenges. Take the humble iPad, for example. Or, in this…

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  • Business InsightsLife-Science Events

    Surviving the Transition Into Clinical Trials: Getting Started

    by Hope Cullen April 5, 2018
    by Hope Cullen April 5, 2018

    We recently held the second of our presentation series “Surviving the Transition to Clinical Trials” at JLABS in Toronto. More than 45 people, representing biotech, pharma, and medical device companies, came to find out how to take their innovative ideas from the lab to the…

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  • Ancillary Trial Supplies and EquipmentSite Materials & Logistics

    7 Questions to Ask Your Ancillary Supplies Vendor

    by Hope Cullen June 26, 2017
    by Hope Cullen June 26, 2017

    It’s common for sponsors and CROs to work with vendors to acquire ancillary supplies and ship them to sites. From the outset, it is important to fully understand your vendor’s capabilities and range of services to make sure you can attain your goals. Asking the…

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  • Ancillary Trial Supplies and EquipmentSite Materials & Logistics

    Ordering Study Supplies? Do You Need to Consider the Sunshine Act?

    by Hope Cullen June 19, 2017
    by Hope Cullen June 19, 2017

      We have found that many studies neglect to have plans in place regarding the Sunshine Act. Don’t overlook this! Sunshine Act reporting is required in clinical studies, and it should be included in planning your activities to ensure reporting compliance. The Sunshine Act, specifically…

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