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Imperial supports clinical studies by providing a unique combination of specialized products and services backed by stellar customer service. Through growth, innovation, and unparalleled excellence, Imperial has become a preferred turnkey resource of sponsors and CROs worldwide.

Patient Engagement
Imperial is a leader in patient recruitment and retention through managing campaigns representing 16,000 sites in more than 100 countries and engaging 100,000 participants. Most of our studies are outside of the U.S., including 20 Asian nations. Imperial’s patient engagement team has earned awards for creativity, innovation, and leadership.

Equipment and Ancillary Supplies
Ancillary supplies are key to the success of your clinical trial. From medical equipment to lab supplies, wearable tech to patient visit kits, Imperial’s team skillfully procures the right protocol-compliant study supplies to meet your trial’s needs. And our logistics experts get those supplies to their destinations, whether local or international, on time and hassle-free. Visit our ancillary supplies website to learn more.

ISO-Certified Translation Services
Imperial specializes in translation services for clinical trials, with a global network of more than 300 professional in-country linguists, graphic designers, and project managers. We enforce strict credentialing criteria, advanced training credentials, professional experience and certifications, and subject matter expertise. Imperial’s demonstrated history of success involves complex projects in over 100 languages and dialects. We have been ISO-certified since 2011 and are accredited to the latest ISO standard.

Our goal is to achieve unmatched levels of customer satisfaction through delivery of high-quality, specialized translation and translation project management services—on time and error-free.

Imperial is committed to: 
• Meeting or exceeding our customers’ translation and translation project management needs
• Satisfying customer and applicable legal/regulatory requirements
• Continual improvement of our quality management system

Printing and Global Fulfillment
For more than 75 years, Imperial has been a trusted name in printing and global fulfillment. Printed and electronic products range from site and patient engagement materials, PRO documents, investigational site binders, highly customized site kits, and site closeout services. We expertly manage more than 50,000 shipments to 100 countries every year.